Customer satisfaction is our top priority. If you are not satisfied with your purchase, we will make every effort to resolve any issues you may have.

To be eligible for a return, please ensure the following conditions are met:

• The item must have been purchased from MomsChoiceSleep website.
• The item must be in unused and original condition, including all original tags and packaging.
• Return requests must be submitted within a certain timeframe after the purchase (specific timeframe can be found below).

If you decide to initiate a return, please follow these steps:

• Step 1: Contact us through the provided contact information on our website or via customer service email, providing your order number and relevant details.
• Step 2: Our customer service team will respond to your inquiry and provide detailed instructions and return address.
• Step 3: Safely package the item for return. We recommend using a tracking and insurance service to ensure secure transportation.
• Step 4: Once we receive and inspect the returned item, we will process the refund.

Time limitations for returns:

• For large items such as baby cribs, crib mattresses, and baby pillows, you must initiate the return within 7 days of receiving the item.
• For smaller items such as baby sleeping bags, bedding, and other accessories, you must initiate the return within 14 days of receiving the item.

Refund processing:

• Once we receive and verify that the returned item meets the conditions of our return policy, we will process the refund as soon as possible.
• Refunds will be issued to the original payment method used, and the processing time may vary depending on your bank or payment provider's policies.